Privacy Policy GOB55 –
Protection of Your Personal Data

01 Introduction & Scope of This Policy

This Privacy Policy is published by GOB55 ("Platform", "We") and applies to all individuals who register, browse, or use any services offered through the GOB55 website and mobile platform. This document transparently explains how GOB55 handling Malaysian members' personal data in line with industry best practices and responsible data protection principles.

We understand that trust is the foundation of the relationship between GOB55 and every member. When you share your personal information with us during registration or while using the platform, you are entrusting us with something valuable. GOB55 takes this responsibility seriously – and this Privacy Policy is our written commitment to honouring that trust at all times.

This policy should be read together with Terms & Conditions GOB55 and forms part of the binding agreement between you and this platform. If you do not agree with any part of this Privacy Policy, please discontinue your use of the GOB55 platform.

02 Types of Personal Data We Collect

GOB55 only collects personal data that is strictly necessary to operate the platform safely and meet relevant legal compliance requirements. We do not collect information that is excessive or unrelated to the purposes of the services we provide.

Please note that GOB55 does not store credit card numbers or your full bank account details. All financial transactions are processed through secure third-party payment gateways — whether Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay — and sensitive payment information never passes through or is stored on GOB55 servers.

03 How We Collect Personal Data

GOB55 collects personal data through several channels, depending on how you interact with the platform:

• Account Registration – information you provide directly during the GOB55 account registration process, including your name, email address, phone number, and date of birth.
• Identity Verification – documents you upload for the KYC (Know Your Customer) process, such as a copy of your IC or passport, when required for account verification.
• Financial Transactions – deposit and withdrawal records automatically generated whenever you carry out a transaction using a supported Malaysian payment method.
• Platform Activity – activity data automatically generated when you use the GOB55 platform, including games played, wager amounts, session duration, and activity logs.
• Support Communications – information you share when contacting the GOB55 support team via LiveChat, WhatsApp, or email to resolve any issues.
• Cookies & Tracking Technologies – technical data collected automatically via cookies and similar technologies when you browse the GOB55 platform.

04 How We Use Your Personal Data

GOB55 uses collected personal data solely for legitimate and necessary purposes in operating a responsible betting platform for Malaysian users. The primary purposes for which your data is used are as follows:

• Account Management – create, verify, and manage your GOB55 account, including secure login processes and required identity verification
• Transaction Processing – securely handles all deposits and withdrawals via your preferred Malaysian payment methods
• Service Delivery – allowing you to access and enjoy all GOB55 games and services, including slots, Sports Betting, lottery, Live Casino, and e-sports
• Customer Support – resolving queries, complaints, and technical issues you report to the GOB55 team
• Fraud Prevention – to detect and prevent fraudulent activity, money laundering, and any misuse of the platform that could compromise the safety of other members.
• Responsible Gaming – monitor gameplay patterns to identify signs of problem gambling and provide appropriate assistance to members who need it
• Legal Compliance – to meet regulatory compliance obligations and statutory reporting requirements applicable to GOB55 platform operations.
• Platform Enhancements – to analyse aggregated usage data (without identifying individuals) in order to improve platform performance and the overall user experience.

GOB55 does not use your personal data for third-party advertising purposes or to sell user profiles to marketing companies. Any promotional communications from GOB55 itself are sent only to members who have given explicit consent to receive them.

05 Data Sharing & Disclosure

GOB55 does not sell, rent, or trade members' personal data to any third party for commercial purposes. This is a fundamental principle that does not change. However, in the course of operating the platform's services, GOB55 may need to share certain information with the following parties under limited and controlled circumstances:

Trusted Service Providers

GOB55 works with carefully selected third-party service providers to assist in operating the platform – including payment gateway providers such as Touch 'n Go, GrabPay, and DuitNow, as well as technical and security service providers. These providers are given access only to the data necessary to perform their specific tasks and are not permitted to use that data for any other purpose.

Legal Requirements

GOB55 may be required to disclose member information to relevant authorities such as law enforcement agencies, regulatory bodies, or courts when legally obligated to do so under applicable law. In such cases, GOB55 will disclose only the minimum information necessary and will notify the affected member where permitted by law.

06 Security & Data Protection

GOB55 continually invests in security infrastructure to ensure the personal data of all Malaysian members is protected at all times. The technical and organisational security measures we have implemented include:

• 256-bit SSL Encryption – all communications between your browser and GOB55 servers are encrypted using 256-bit SSL technology, the same standard adopted by Malaysia's leading banking institutions.
• Strict Access Controls – access to members' personal data within the GOB55 organisation is restricted to staff who require it to perform their specific duties, with comprehensive audit logs maintained at all times.
• Threat Detection System – GOB55 employs a continuous security monitoring system that detects and raises alerts on any suspicious activity or unauthorised access attempts in real time.
• Two-Factor Authentication – GOB55 supports two-factor authentication (2FA) for member accounts, providing an additional layer of security beyond the standard username and password.
• Secure Data Backup – data is regularly backed up to a secure, encrypted location to ensure service availability and data recovery in the event of any technical failure.
• Regular Security Testing – GOB55 conducts regular penetration testing and vulnerability assessments carried out by independent security experts to identify and address any weaknesses before they can be exploited.

While GOB55 takes all reasonable steps to protect your data, no online system can guarantee absolute 100% security. You also play an important role in safeguarding your account by using a strong password, not sharing your login credentials, and keeping your device updated with the latest security patches.

07 Data Retention Period

GOB55 does not retain your personal data for longer than is necessary for the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and applicable legal requirements:

• Active Account Data – retained for the duration of your active membership at GOB55 and updated whenever changes occur
• Financial Transaction Records – retained for a minimum of seven (7) years following each transaction to meet financial compliance and audit requirements
• Identity Verification Data – retained for the duration of active membership plus five (5) years following account closure, in accordance with anti-money laundering compliance requirements.
• Support Communication Logs – retained for three (3) years for historical reference and service quality improvement
• Technical Data & System Logs – retained for a maximum of twelve (12) months for security purposes and technical troubleshooting

Once the designated retention period expires, GOB55 will securely and irreversibly delete or anonymise your personal data. Where there is an active dispute or ongoing investigation relating to your account, the relevant data may be retained for longer until the matter is fully resolved.

08 Cookies & Tracking Technologies

The GOB55 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies – required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting the overall functionality of the platform.
• Functional Cookies – saves your preferences such as language settings and display options to provide a more personalised experience each time you log in to GOB55.
• Analytics Cookies – to collect aggregated, anonymised usage data that helps GOB55 understand how members use the platform, for the purpose of ongoing improvement.
• Security Cookies – to help detect and prevent fraudulent activity such as suspicious login attempts or any anomalies in account usage patterns.

You can manage your cookie preferences through your web browser settings at any time. Please note, however, that disabling certain cookies – particularly essential cookies – may affect the functionality and performance of the GOB55 platform on your device.

09 Your Rights Regarding Personal Data

As a GOB55 member whose personal data we hold, you have the following rights, which you may exercise at any time by contacting the GOB55 team:

• Right to Access – you have the right to request and receive a copy of the personal data GOB55 holds about you in a readable format.
• Right to Rectification – you have the right to request correction of any inaccurate or incomplete personal data held in your GOB55 account records.
• Right to Erasure – under certain circumstances, you have the right to request that GOB55 delete your personal data, subject to retention requirements stipulated by law.
• Right to Restrict Processing – you have the right to request that GOB55 restrict how we process your data in certain situations provided for under the law.
• Right to Withdraw Consent – for data processing based on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to your withdrawal.
• Right to Lodge a Complaint – if you believe GOB55 has not handled your data properly, you have the right to lodge a complaint with the relevant data protection authority.

10 Protection of Children's Data

GOB55 is a betting platform strictly for individuals aged 18 and above. The platform does not knowingly collect, store, or process personal data from any individual under the age of 18.

If GOB55 discovers that personal data belonging to an individual under 18 years of age has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the associated account. Parents or guardians who are concerned that their child may have registered on GOB55 are encouraged to contact our team promptly so the matter can be addressed appropriately.

11 Privacy Policy Updates

GOB55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or the expansion of platform services. When significant changes are made to this Privacy Policy, GOB55 will notify members via:

• Prominent in-platform notifications displayed upon your next login
• Email to the address registered on your account for any material changes.
• Update the "Last Updated" date at the top of this document

You are encouraged to review this Privacy Policy periodically to stay informed about how GOB55 handles your personal data. Your continued use of the GOB55 platform after any amendments are published will be considered your acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding GOB55's Privacy Policy or how we handle your personal data, we strongly encourage you to reach out to us directly. The GOB55 Privacy Officer team is ready to assist and committed to providing accurate responses within a reasonable timeframe.

• Privacy Email: support@gob55.best – for all privacy and data protection enquiries
• Platform LiveChat: available 24 hours a day, 7 days a week in Bahasa Melayu
• Response Time: GOB55 is committed to responding to all privacy-related enquiries within 5 business days.

For formal requests relating to your personal data rights — such as access, correction, or deletion requests — please clearly state the following in your email subject line: "Privacy Rights Request – [GOB55 Username]" to ensure your request is routed to the correct team and processed with the appropriate priority.